Get answers and learn more about TimeOFF

To let you know how to work with TimeOFF we've prepared answers for the most Frequently Asked Questions and instructions how to install/configure the app for your organisation.

Frequently Asked Questions

1. How much will it cost my company? How does pricing work?

This app is for a one-time purchase, the price per one user license is 19.99$ US dollars. User licenses threeshold is 1000 it means that if your company will buy more than 1000 user licenses then the rest of them are free.

2. How does a user license work?

Every user that uses an app needs a user license. It allows to access an app and use its features like submitting a leave request form.

3. How to manage user licenses?

To manage user licenses, assign users to licenses, buy more licenses or recover licenses. You can use these options in your Office365 Admin > SharePoint > Apps > Manage Licenses.

4. How many app instances can I have?

As many as you wish. When you download a trial version or buy this app you can add it to every site you have.

5. Can I migrate this app to a different Office365 domain?

Yes, you can! Licenses are connected to a Microsoft account that is used to purchase apps. On a new Office365 domain go to Office365 Admin > SharePoint > Apps > Manage Licenses and use the recover license option to get your license to another Office365 domain.

6. What are the benefits of purchasing an app from the Office Marketplace?

• All feature upgrades are free.
• Users have influence on feature upgrades, we provide new upgrades upon requests from users.
• We provide support for our users and support for administrators in configuring this app.

7. What if I want specific features in an app, like reports and my company logo on it?

We understand that many companies wish to have specific functionalities and because of that we also offer individual installations that are not connected to the Apps Store, then you can order to customize app looks or new functionalities that are specific for your company like reports, additional views, new mail notification, etc.
• Pricing for this type of installation is different, let us know what changes you would like to make in this app and what changes you plan to make – we will let you know about pricing.
• You can have unlimited number of users, this type of installation will not use licenses like those from App Store.
• Installation is not connected to App Store.
• You will get ordered features much faster than from App Store.

8. What if I want new features?

We provide new features upon request from users (and trial users). Let us know which features would be most important for your company and also send us information about how many licenses you would buy, it will determine how fast those feature will be available for download from the Office Marketplace.

9. Where should I install this app?

It is recommended by Microsoft to install the application on a new site collection on the root site. Please check the link

10. I’ve added the app, but users can’t submit leave request forms

Ensure that all users that will use this app have Edit permission on sites where you have added this app. Navigate to Site Settings > People and groups and add users to site Members group

11. I think the price is too high, can we negotiate?

Yes, but due to limitations of the Office Marketplace we can offer only installation that is not connected to the Office Marketplace. This type of installation will not use the user licensing model so you can have as many users using this app as you wish.

12. In what languages can I have this app?

The app currently supports the following languages: English, German, French, Spanish, Polish, Dutch (NL).

13. What if I need a translation to another language?

Contact us and let us know what language you need it to be translated to and for how many users. If you want it very quickly we can send you translation document, then you fill it with translations, send it back to us and we will add it.

14. I have another question/feature idea/I want to report a bug

You can easily contact us here to let us help you, thanks!

15. On what SharePoint 2013 version can I add this app?

The app can be added to Office 365 all plans and to SharePoint 2013 Server (on premise).

16. I have SharePoint 2013 Foundation, why can’t I add this app?

The app sends e-mail notification using SharePoint Workflow 2013 system and this system is not available on SharePoint Foundation version. If you want to have this app on your Foundation version then we can offer you individual installation. We will modify the app so it will have full functionality and e-mail notifications. This type of installation will not be connected to the App Store. If you are interested in having TimeOFF Pro on your SharePoint Foundation then contact us!

17. I have SharePoint 2013 Server (on premise) and I got “Sorry, this app is not supported on your server”?

The app uses a new workflow 2013 system for e-mail notifications so it is required that your on premise SharePoint has installed and configured Workflow Manager Service for SharePoint 2013. For details how to setup new workflow system on your SharePoint follow this Microsoft article.

If you are still getting this message then follow the instructions below:

Step 1
Using SharePoint Designer create two new workflows using specific workflow system on the site where you added your app, first using "Workflow 2010" and then using "Workflow 2013". Define workflow actions that will be sending e-mails. Publish and test those workflows. If the first workflow (2010 system) is not working then there is something wrong with standard workflow settings (possibly: SharePoint Time Service, Time Jobs). If the second workflow (2013 system) is not working then there is something wrong with the Workflow Manager configuration.

Step 2
Please ensure that all installation and configuration steps were completed and verified, follow Microsoft article.

Step 3
Please navigate to SharePoint Central Administration to the Services option on the Server and ensure that a service called User Profile Synchronization Service is started. User Profile Service should have status Started – not Stopped or Starting, and should be fully provisioned – you can check this in User Profile Service management panel.

Step 4
Ensure that windows services "Forefront Identity Manager Service" and "Forefront Identity Manager Synchronization Service" are running and there are no issues with those services in Event viewer, also ensure that those services are launched from the correct domain accounts. Check this on all web front-end servers that are part of your SharePoint farm.

Step 5
Update your SharePoint installation at least to Cumulative Update from March 2013. After the update don't forget to run the SharePoint Configuration Wizard.

Step 6
Resolve Event viewer warnings and errors. Check it on all web front-end servers that are part of your SharePoint farm.

Step 7
Run SharePoint Configuration Wizard on all web front-end servers that are part of your SharePoint farm.

If you followed those steps and are still getting "Sorry, this app is not supported on your server" then you can contact us for assistance.

18. I have SharePoint on premise and Workflow Manager, but e-mail notifications are still not working, how can I fix this?

Step 1
Check your e-mails "trash" folder.

Step 2
Check if e-mails are outgoing from your SharePoint, for example sign in for a list alert on the site where you have your app. Generate some alerts by adding some list items to the list and check your mail.

Step 3
Using SharePoint Designer create two new workflows using a specific workflow system on the site where you added your app, first using "Workflow 2010" and second using "Workflow 2013". Define workflow actions that will be sending e-mails. Publish and test those workflows. If the first workflow (2010 system) is not working then there is something wrong with the standard workflow settings (possibly: SharePoint Time Service, Time Jobs). If the second workflow (2013 system) is not working then there is something wrong with the Workflow Manager configuration.

Step 4
Please ensure that all installation and configuration steps were completed and verified, follow Microsoft article.

Step 5
Please navigate to SharePoint Central Administration to the Services option on the Server and ensure that a service called User Profile Synchronization Service is started. User Profile Service should have status Started – not Stopped or Starting, and should be fully provisioned – you can check this in User Profile Service management panel.

Step 5
Ensure that windows services "Forefront Identity Manager Service" and "Forefront Identity Manager Synchronization Service" are running and there are no issues with those services in Event viewer, also ensure that those services are lunched from the correct domain accounts. Check it on all web front-end servers that are part of your SharePoint farm.

Step 6
Update your SharePoint installation at least to Cumulative Update from March 2013. After the update don't forget to run SharePoint Configuration Wizard.

Step 7
Resolve Event viewer warnings and errors. Check it on all web front-end servers that are part of your SharePoint farm.

Step 8
Run SharePoint Configuration Wizard on all web front-end servers that are part of your SharePoint farm.

19. I want to see a demo version of this app

This app can be downloaded as a trial version for 30 days for 20 users. If you don't have a test site to examine this app then sign up for a 30-day free Office 365 trial with 25 users seats!

20. How to update the application?

Step 1
Navigate to the site where you added our app.

Step 2
Navigate to 'SITE CONTENTS' on this site.

Step 3
Expand app menu by clicking the '...' element. You will see an app summary box.

Step 4
Click the 'ABOUT' link. You will be redirected to the app information page where you will see the following message 'There is a new version of this app. Get it now.', information about the updated app version and button named 'GET IT'.

Step 5
Click the 'GET IT' button and wait for the update to be applied. It will take approximately 1-3 minutes to apply the update, during this process the app is in read-only mode.

That's it!

21. I have SharePoint 2010 or SharePoint 2013 Foundation, can I install this app on one of those environments?

We can offer you individual installation that will not be connected to the Apps Store, we will provide it for you as a separate product where you can order new features or change the look.

Alternative/Individual installations
We understand that many organizations wish to have specific functionalities and because of that we also offer individual installations that are not connected to the Apps Store, then you can request to customize the app looks or new functionalities that are specific to your company like reports, additional views, new mail notifications, etc.
• The price for this type of installation is different, let us know what specific changes you would like to make in this app and what changes you plan to make – we will let you know about pricing.
• You can have an unlimited number of users, this type of installation will not use licenses like those from App Store.
• Installation is not connected to the App Store.
• You will get ordered features much faster than from the App Store.

22. I like this product but I need some changes in it and extra features.

We can offer you individual installation that will not be connected to the Apps Store, we will provide it for you as a separate product where you can order new features or change the look.

Alternative/Individual installations
We understand that many organizations wish to have specific functionalities and because of that we also offer individual installations that are not connected to the Apps Store, then you can request to customize the app looks or new functionalities that are specific for your company like reports, additional views, new mail notifications, etc.
• The price for this type of installation is different, let us know what exact changes you would like to make in this app and what changes you plan to make – we will let you know about pricing.
• Installation is not connected to the App Store.
• You will get ordered features much faster than from the App Store.

23. When I submit a request form, my dates have a one day offset, how can I fix this?

When you install an app it gets regional, language and time zone settings same as the site where it was added. Those settings are copied and cannot be changed. So it is important to have correct site regional & language settings before you add an app from the Apps Store. If you have added an app to an invalid site then you need to create a new site that has correct regional & language settings and add this app there.

24. How to change dates format?

For now dates formats in all language-culture versions of TimeOFF Pro are the same yyyy-MM-dd, and it can't be changed. We are planning to give an option to set date format. In new Enterprise version date formats will be supported.

25. I have paid for the app but I can't download it?

Step 1
Login to Office 365 administrator panel as a global administrator.

Step 2
Navigate to service requests option.

Step 3
Click the add button ( + ).

Step 4
Choose category of issue.

Step 5
Click next button.

Step 6
Describe your issue + write your phone number and e-mail.

Step 7
Click the next button and follow the instructions until form saved.

That's it! After sending request Microsoft consultant will contact you on phone or e-mail. Consultant will arrange live meeting and will ask you to replicate this issue and in the background will gather logs for operation.

Click the link to see the full instruction.

26. How to submit a leave request for the next year?

Before submitting a leave request for the next year, please ensure that you have leave bounds for the next year. If you don't have leave type balances added for the next year then please contact your manager or an employee from the HR department so they can add balances for the next year. After all the process of submitting the form is the same as always.

27. When I open TimeOffPro from Sharepoint. I can only see the logo. What to do?

Please clean the browser cache and the cookies.

28. I see the app in Polish, how can I change the language to English?

Please remove TimeOFF application and install it again. When you will see dialog with “trust it” button click on languages link (please look on the image below). There will be options to choice other languages.

29. Would not be able to add existing user to HR members. What to do?

Please ensure, that you have added the user to the employee list in TimeOFF Pro (Employee tile in administration panel).

30. The user sees: "You need to be added to the Application users. Please contact your Administrator."

After you have assigned the licence for the user remember to add the user in TimeOFF Pro. Administration -> Employee -> Add.

31. The user sees: "We are very sorry, but you don't have required license to use this App. Please contact..."

Please ensure that you have added the license for the user. If not please check the link.

Get the 30-day free trial and start to manage leave requests with ease!

You can also check our TimeOFF lite for smaller companies with limited features here

If you don't have test site to checkout this app then sign up for a 30-day free Office 365 trial with 25 users seats!

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